How to include self-care app into the health services: Sutter Health case

Sutter Health, a leading U.S.-based not-for-profit healthcare network, is teaming up with Ada Health to offer personalized, on-demand health guidance to help patients make informed decisions about next steps for care.

As part of the collaboration, Ada’s AI-powered symptom assessment and care navigation platform will be integrated into Sutter Health’s website and My Health Online patient portal, giving more than 3 million current Sutter patients, as well as new website visitors, a personalized care experience.

Sutter patients will be able to complete an Ada health assessment directly from the Sutter Health site, by answering a series of personalized questions regarding medical history and current symptoms. Ada’s platform will then present users with an assessment of what the proprietary technology identifies as the most likely symptom causes and appropriate care options, from self-care, to attending a walk-in clinic or – for more urgent cases – seeking emergency care.

The program is the latest in Sutter Health’s larger digital health initiative to collaborate with innovative technology companies to extend its reach beyond traditional healthcare delivery.

One of the key benefits of Ada’s technology is that it supports patients at the first onset of symptoms. This first step of the healthcare journey, in which a patient is directed to appropriate care, is often the most critical, and can determine the entire course of a patient’s experience. By using Ada’s technology to direct patients to the most appropriate care, Sutter Health aims to help patients get the right care, in the right place, at the right time.

Sutter Health is constantly seeking creative and effective ways to meet patients where they are for their care needs throughout our integrated network of care, and this is one of many new innovations to improve the patient experience”, said Albert Chan, M.D., who leads Sutter Health’s Digital Patient Experience team. “Ada Health’s platform takes care of the symptom intake tasks, which allows clinicians to devote more time to patient care, and also empowers our patients to better manage their own healthcare”.

Every step of the health journey is becoming more personalized and digitized, with a greater emphasis on empowering the individual to play an active role in their health”, said Daniel Nathrath, CEO and co-founder of Ada Health.

The news is extremely interesting since a health organization does employ a self-diagnosis technology which, in this case, does not contrast or replace doctors, in a self-done logic, but on the contrary is organically included in the services Sutter Health offers to its patients.

Rather than suffering the spread of these technologies and confining them to the margins of the health system, the innovative choice of Sutter Health has been to incorporate one of these platforms, of which we have spoken in our article, to respond to the needs of their patients, directing them towards the most appropriate care.

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